AIM & OBJECTIVES

A 2-day Internal Auditing Training Programme, based on DIS 19011:2011, ideal for both for prospective Auditors and for Managers and Supervisors interested in a fuller understanding of ISO 9001:2008 and its practical application.

This highly successful Programme provides proposed Auditors and others with the information and skills necessary to carry out Internal Auditing of their Company's ISO 9000:2008 Quality System.

WHO SHOULD ATTEND?

The programme is intended for those who will participate in or lead Internal Audits of Management Systems.  Relevant participants could include: human resource specialists, instructors, supervisors and team leaders.

PROGRAMME

As we are always pleased to customise the Programmes, the specific course content will depend on you particular needs. A typical programme would include...

Day 1: Theory

DIS 19011:2011 Guidelines for quality and/or environmental management systems auditing Course content is based on this international Standard.

§  Introduction & Course Format

§  Definitions

§  History of Quality Assurance & Quality System Standards

§  ISO 9001:2008 System Requirements

§  The Process Approach

§  System Auditing

§  The System Audit - Theory & Practice

§  Case Study - Team Audits

§  Feedback & Discussion of Case Study

§  Observation & Communication Exercises

§  Feedback & discussion

Day 2: Practice Exercises

Note: For an in-house course content here will be based on your own QNS documentation.

§  The Albatross Exercise

§  Audit Interviews

§  Non-conformance identification

§  Evaluation of Findings

§  Writing Non-conformities

§  The True-False Test

§  Feedback & discussion

Copious notes and course material are provided and participants work through both simulated and actual situations in the planning, performance and reporting of Audits and of the follow-up necessary to monitor Corrective & Preventive Action.