Intended for organisations that are implementing, or moving towards,  Continuous Improvement / Total Quality Management.

AIM & OBJECTIVES

To provide a practical guide on how to be an effective team leader and manager.

Specifically, to give managers and supervisors an informed understanding of ...

• What it is to be a good leader,

• The nature of leadership,

• The willingness of others to follow a good leader,

• How to communicate effectively and,

• The common mistakes to avoid.

The Programme will seek to give much information to change and modify opinions and attitudes.

WHO SHOULD ATTEND?

All managers and supervisory staff.

PROGRAMME

As we are always pleased to customise our Programmes, the specific course content will depend on you particular needs and requirements. 

The topics of a typical programme would include ...

1.      What is culture change?

2.      Managing Change

3.      Leadership

4.      Motivation & Empowerment

5.      Team-Work

6.      Coaching

7.      Feedback Skills

8.      Performance Measurement

9.      Improving Communications

10.   Plan-Do-Check-Act [P-D-C-A] Cycle of Continuous Improvement

As people learn best by ‘doing’,  individual and group exercises will be used throughout and ample time will be provided for discussion to help sustain improvements.  Exercises will include...

• Message Passing : how messages can change from person to person

• Boxes : Comparing one-way and two-way communication

• Listening : developing effective listening skills

• The Effective Manager : Identifying the characteristics

• How safe are you to talk to? : Understanding the impacts of personal style

• Reward & Recognition : What would motivate you?

• The High Tide Game : Making decisions as a Team

• Feedback : Understanding the power of non-verbal feedback

• Robbery : Filling in the gaps from incomplete information

• Discussion Planner : Preparing for discussions and one-to-one meetings

• Win-as-much-as-you-can : Demonstrating that co-operation is more effective than internal competition.

LOCATION & DURATION

The standard Programme is of 7 hours duration and is usually delivered in-company.