Change Management:

Teamwork & Team Building from the Training for Continuous Improvement Series

This 1 - 2 day Programme is intended for organisations that are implementing, or moving towards, Continuous Improvement / Total Quality Management.

AIM & OBJECTIVES

Effective teamwork is essential to the success of Continuous Improvement groups.  Yet many well-intentioned TQM Programmes fail or falter because team-members and team-leaders don't have the necessary interpersonal skills.  This programme will provide these skills.

You will learn through discussion, exercises, examples and case studies an understanding of the techniques and methods to recognise problems such as a lack of focus, pointless discussions, personality difficulties, unenthusiastic team members and a lack of problem-solving ability.  And then to resolve them effectively.

WHO SHOULD ATTEND?

All staff who will lead or participate in Continuous Improvement Groups.

PROGRAMME

As we are always pleased to customise the Programmes, the specific course content will depend on you particular needs and requirements.

The topics of a typical programme would include ...

• What is a Team?

• The Creation of a shared Organisational Purpose.

• Appropriate Managerial Styles.

• Generating and harnessing commitment.

• Managing Performance.

• Motivating, Monitoring and Mentoring.

• Conflict resolution techniques.

• Plan-Do-Check-Amend [P-D-C-A] Cycle of Continuous Improvement

As people learn best by ‘doing’,  individual and group exercises will be used throughout and ample time will be provided for discussion to help sustain improvements.  Exercises will include...

• Getting the Ball in the Cup : Solving a problem with a team,

• High Tide : Making decisions as a team,

• Moon Landing : Working together as a team to make decisions,

• The Donation : Looking art effective meetings using role plays,

• The Inheritance : Solving problems as a team,

• Win-as-much-as-you-can : Demonstrating that co-operation is more effective that internal competition and,

• Noughts & Crosses : Developing rules for this (simple?) game.

LOCATION & DURATION

The standard Programme is of 7 hours duration and is usually delivered in-company.