Identifying and Improving Inadequate Processes
Intended for organisations that are implementing, or moving towards, Continuous Improvement / Total Quality Management.
Do your work or administrative processes frequently fail to repeatedly and reliably operate?
Is inconsistent product or service quality a problem?
Do you fail to get it right-first-time?
Is the process capable of doing the job correctly?
If these are familiar problems, you need to consider the possible benefits of Business Process Redesign & Re-Engineering and other Continuous Improvement techniques.
AIM & OBJECTIVES
The excellence of an organisation’s results is determined by how well the people in that organisation design, operate and continuously improve their work processes. Those responsible must...
Know whether the process is capable of meeting requirements,
Know whether at any given point in time whether those requirements are being met and,
Identify and adjust the process or its outputs when it is not meeting requirements.
Most organisations have developed along functional lines and are hierarchical in structure. Most processes will have evolved, over time, within a traditional "department" structure, and with little thought to how end-to-end processes actually meet customer needs.
The Programme explains what Process Improvement is, why it is important and how it can be used to design, operate and continuously improve business processes. The critical need for staff involvement is emphasised throughout.
You will be given an informed understanding of...
Planning and implementing Process Improvement initiatives following a step-by-step guide and,
The Process Improvement method and associated tools and techniques.
WHO SHOULD ATTEND?
Managers, Trainers and Improvement Facilitators.
PROGRAMME
This 1-day Programme includes...
What is Process Improvement?
Selecting processes for improvement;
Process Measurement and Mapping techniques including...
Process analysis / redesign;
Process improvement techniques;
Implementing process improvements.
Checklists are provided to aid managers in planning a Process Improvement initiative.
