EFQM Business Excellence Model:

Intended for organisations that are implementing, or moving towards,  Continuous Improvement / Total Quality Management.

WHAT IS IT?

This EFQM Excellence Model for the Self-Assessment of a Total Quality Management System, its purpose is to promote the principles of Continuous Improvement and of business excellence, namely,

• Leaders must drive and inspire,

• Customer Satisfaction will lead to improving business / organisational results,

• Management must be based on facts & not opinions or perceptions,

• All Staff must be involved, empowered and recognised,

• Continuous review & improvement of all operational aspects must be vigorously pursued and,

• Organisational processes must add value and be necessary.

The Model...

• Is a structure for the organisation's management system

• Can be used as part of a self-assessment

• Provides a framework for comparison with other organisations

• Helps to identify areas for Improvement

AIM OF THE PROGRAMME

This 1 day Programme provides an understanding of the  Quality Model and the practicalities of its introduction.

WHO SHOULD ATTEND?

Managers & Trainers intending to introduce (or considering) the Model at their organisation.

PROGRAMME

• An outline of the Business Excellence Model;

• Understanding the criteria used in the model;

• Understanding the scoring process - a Case Study;

• Benefits of Self-Assessment;

• Key aspects of a Self-Assessment process;

• Using the RADAR Tool;

• How the Model relates to other initiatives incl. ISO 9001;

• Next steps in introducing the Model to your organisation.

LEARNING OBJECTIVES

You will learn through discussion,  examples and a case study an understanding of the European Model for Business Excellence, the practicalities of its introduction and an appreciation of the benefits that can accrue from its use.

may take this and other Courses in any order and over any period of time – all at once if you’re in a hurry to get that job!

The EFQM Excellence Model

The RADAR Tool

The RADAR tool, used in conjunction with the EFQM Excellence Model, permits a standardised scoring for how well the organisation is doing in its mission to implement a sustainable strategy.  This score can be used as the basis of comparison with all or parts of similar or very different organisations.  When calibrated by external examiners, RADAR is the basis of determining award winning levels of performance.

The acronym ‘RADAR’  refers to different aspects of how the Excellence Model is practically applied within the organisation:

• Results,

• Approach,

• Deployment,

• Assessment and,

• Review    

LOCATION & DURATION

The standard Programme is of 7 hours duration and is usually delivered in-company.