Performance Measures:

Intended for organisations that are implementing Continuous Improvement / Kaizen / Lean Manufacture.

 Measurement plays an important part in the functioning of any organisation.  Measures of performance are used as a means of...

• Tracking overall performance,

• Highlighting potential areas for improvement,

• Setting improvement targets and,

• Providing incentives to individuals and teams. 

The cost of poor measures can be huge.  To take just one example:

Studies by major firms suggested that the cost of poor quality was equivalent to more than 20% of their turnover!

AIM & OBJECTIVES

An effective measurement system provides focus and stimulates long-term continuous improvement.  An ineffective measurement system causes confusion and can adversely affect organisational performance.

The aim of this 1-day Programme is to give participants the tools to:

• Measure the right things,

• Use the right measurement method and,

• Interpret and respond to the measures in the appropriate way.

You will receive a basic grounding in and understanding of...

• Measurement Principles

• Cost of Quality            

• Inspection/Checking                 

• Target Setting

• Surveys/Questionnaires

• Effective Measures     

• Balanced Scorecard    

• Organisation Surveys 

WHO SHOULD ATTEND?

Managers, Trainers, Improvement Facilitators and those technical and other staff members responsible for choosing measures and setting targets.

PROGRAMME

The programme modules are...

• The Cost of Quality:  Improving understanding of Rework, Appraisal and Prevention activities using a questionnaire

• The Dice Game:  Improving decision making by understanding variation

• Estimating the Cost of Quality: Analysing the Cost of Quality using a case study

• Lawyers & Engineers: Understanding the importance of perception

• SMARTI Targets: The six keys to an effective target

• What Should We Measure? : Identifying key measures

• Words to Numbers: Converting common words into percentages and looking at the range of responses

• Bertie Bodge: Identifying the factors affecting effective survey design

• The Characteristics of a Quality Culture: Assessing current and desired organisational culture

• The F-Test: Demonstrating why checking for quality doesn't work

• The M-Test: Demonstrating why checking isn't foolproof

• Sound & Unsound Measurements:  Reviewing the technical and cultural aspects of measures

• Measurement Match: Identifying the technical and cultural aspects of measures

• The Balanced Business Score Card: Achieving a balanced approach to measurement

As people learn best by ‘doing’, individual and group exercises will be used throughout and ample time will be provided for discussion to help sustain improvements. 

LOCATION & DURATION

The standard Programme is of 7 hours duration and is usually delivered in-company.