Quality Awareness:

The Role of Quality in a Modern Manufacturing Environment...

Aims and Objectives

The purpose of this course is to enhance awareness of the role of quality techniques in modern manufacturing.

The course concentrates on the getting the quality fundamentals right so that participants will be able to effectively participate in quality improvement projects.

Who should attend

The programme is intended for all those requiring an understanding how a quality approach contributes to efficiency, profitability and to customer satisfaction.

The Programme

Day 1: Introduction to Quality

· Quality Policy

· Quality Management

· Quality Control

· Quality Assurance

· Quality System

· Quality Management.

· Total Quality Management (TQM)

What is a Quality System?

· The Traditional Role of Quality Control

· Inspect Finished Product for defects

· Remove defective lots and rework or scrap

· Ignore costs!

The Quality Progression

The Development of…

·   Quality Control (1930s)

·   Quality Assurance (1950s)

·   Quality Systems (1970s)

·  TQM & World Class Manufacturing (1980s)

History of ISO 9000 Series

·   The ISO 9001 Quality System

· ISO 9001 – Advantages & Disadvantages

·   ISO 9001:2008

Total Quality Management (TQM)

·   Continuous Improvement

·   The P-D-C-A Cycle

The Theories of Deming, Juran, Taguchi, Crosby & Peters

·   J Edwards Deming: Management Philosophy (1 of 2)

·   Joseph M Juran: Planning & Quality Costs

·   Genichi Taguchi: Minimum Prototyping

·   Philip B Crosby: Awareness, Zero Defects, Right First Time

·   Tom Peters:  The 12 Attributes of Customer Orientation (1 of 2)

Quality Awards

·   The Malcolm Baldridge Award

·  The European Quality Excellence Award

Your Company’s Quality System

·   Current Status

·   Weaknesses & Deficiencies

·   Strengths & Competitive Advantage

·   List of Prioritised Suggestions

Day 2: Are we capable of doing the job correctly?

Process Variation – how does it affect you?

Statistics

·   Variations

·   Collecting the Facts

·   Summarising Data

·   What is an Average?

·   Histograms

·   Normal Distribution

·   Process Capability

·   Attributes & Variables

·   Monitoring Variation – how to stay the course!

Introduction to Control Charting

· Design of Control Charts

· Control Limits

· Exercise in Control Charting

· Implementation of Control Charts

Setting Standards

·   Sampling Plans – How many beans?

·   Sampling – Advantages & Disadvantages

·   Sampling Inspection

Some Charting Techniques

·   Correlation

·   Moving Averages

·   Graphical Techniques

·   Concentration Diagrams

Your Company’s Opportunities for SPC

·   Current Status

·   Process Capability

·   Control Charting

·   Other Charting Techniques

·   List of Prioritised Suggestions

Your Company’s Current Status regarding...

·   Processes

·   Quality

·   Right-First-Time

·   Capability

·   Continuous Improvement

Summary & discussion

The de GRANDISON Approach

Training with us is different!  We use action learning and emphasise interaction in the group through a highly trained facilitator.  Practical exercises are used throughout. 

Location & Duration

The standard Programme is of 7 hours. This course is usually delivered as an in-house programme.